FREQUENTLY ASKED QUESTIONS
CUSTOMER SERVICE
Please note holiday hours may vary.
CHAT
Chat with Customer Support M-F 8am - midnight ET Sat & Sun 10am - 10pm ET
Chat with a Beauty Expert M-F 10am-10pm ET Sat & Sun 12pm - 8pm ET
CALL
We’re here to talk M-F 8am - 10pm ET Sat & Sun 10am - 8pm ET
+1.866.850.9400
ABOUT LA MER
Crème de la Mer is a brand that represents hope, healing and one man’s deep respect for the power of the living sea. It all began over fifty years ago when Dr. Max Huber, a physicist, embarked on a healing quest after a lab accident. Twelve years and 6,000 experiments later, Miracle Broth — the legendary elixir — was born.
Since joining The Estée Lauder Companies in 1995, La Mer has become the most coveted skin care brand in the world. Based in the SoHo neighborhood of New York City, La Mer is a collaborative, dynamic and closely connected group that has built the brand into a global beauty powerhouse and a leader in ultra-luxury skincare.
RETAIL SALES
Whether you work as one of our Business Managers, Counter Managers, or La Mer Expert, engaging your client with extraordinary service and keen product knowledge is critical to your success.
La Mer Expert
The primary responsibility of the La Mer Expert is to represent the brand at counter, and to educate and provide the client with the La Mer products best suited to their individual needs and preferences. Passion and strong selling and communication skills are essential. While La Mer offers extensive on-the-job training, some prior experience in cosmetics and sales is required.
Business Manager and Counter Manager
These positions are responsible for managing the overall performance of a La Mer counter including staffing and sales.
La Mer Account Coordinator
The Account Coordinator covers a territory and services all of the La Mer stores within that territory. The prime focus of the Account Coordinator is working closely with our Counter Staff, ensuring Counters are kept to the brand’s standards, educating the La Mer Experts about new products and techniques, executing events, and helping drive sales. If you have at least 2-3 years experience in sales, you may qualify for this role.
Applying for a Retail Sales Position
To apply for a Retail Sales position within a Department or Specialty store that carries La Mer products on the West coast or in a Central state, please email westccentral@estee.com.
For a Retail Sales position within a Department or Specialty store that carries La Mer products on the East coast, please email eastcoast@estee.com.
When applying for a Retail Sales position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.
FIELD SALES MANAGEMENT
Several types of field sales management positions are available at La Mer. A few of the Field Sales Management positions are highlighted below.
Account Executive
The Account Executive is responsible for multiple stores within a territory, working with retail partners to manage sales goals and objectives and ensuring the counter staff best represents La Mer. If you have at least 3–5 years retail management experience, you may qualify for this opportunity.
Regional Sales Director
The Regional Sales Director is responsible for managing a region to ensure that sales and profit objectives are achieved. The Regional Sales Director supervises the Account Executives within a specified territory. If you have at least 5–7 years of related experience, you may qualify for this opportunity.
Education Executive
The Education Executive educates counter staff on product knowledge and skills which are necessary to achieve La Mer standards and sales goals. If you have 3–5 years of retail management and/or sales and product training experience, you may qualify for this opportunity.
Field Executive Director
The Field Executive Director is responsible for managing a group of regions to ensure that sales and profit objectives are achieved. The Field Executive Director supervises the Regional Sales Directors and the Education Executives within a specified territory and works with senior sales management to develop retail strategy. If you have 8–10 years of related sales and management experience, you may qualify for this opportunity.
Applying for a Field Sales Management Position
To apply for a Field Sales Management position within a Department or Specialty store that carries La Mer products on the West coast or in a Central state, please email westccentral@estee.com
For a Field Sales Management position within a Department or Specialty store that carries La Mer products on the East coast, please email westccentral@estee.com
When applying for a Field Sales Management position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.
