SHOPPING
CUSTOMER SERVICE
Please note holiday hours may vary.
CHAT
Chat with Customer Support M-F 8am - midnight ET Sat & Sun 10am - 10pm ET
Chat with a Beauty Expert M-F 10am-10pm ET Sat & Sun 12pm - 8pm ET
CALL
We’re here to talk M-F 8am - 10pm ET Sat & Sun 10am - 8pm ET
+1.866.850.9400
REPLENISHMENT SERVICE
We are pleased to offer a convenient replenishment service for La Mer devotees. Simply indicate which products you would like replenished and they will be automatically shipped to you at the intervals that you select: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days. As an additional benefit, enjoy complimentary standard shipping with every replenishment order on www.lamer.com.
It’s very simple to take advantage of our Replenishment Service. When making your online purchase, select the time interval for future shipments from the pulldown marked “Replenishment” next to the item(s) you wish to replenish on a regular basis.
When your replenishment order is ready to be processed, we will send an email reminder. Within a few days thereafter, your replenishment order will be shipped. At that time, you will receive a second email confirming the shipment of the order and that your credit card has been billed.
After your first replenishment shipment, you may change how often your products arrive. There’s no minimum number of products you must order, and you may cancel at any time prior to shipment of your La Mer Online replenishment order.
Replenishment service orders are billed to your default billing address and shipped to your default shipping address.
Please note:
Replenishment intervals must be set for more than 2 business days from the current date. Replenishment orders can be cancelled and intervals may be changed at any time except once a replenishment order has been processed for shipment. In order to make changes to your replenishment schedule, please go to the View/Edit My Replenishment Items page in the My Account section of La Mer Online.
SECURITY ONLINE
At La Mer Online, we understand how important security is to you. When you place and order with La Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
– AOL 5.0 and higher
– Internet Explorer 5.0 and higher
– Mozilla Firefox 1.0.4 (Windows only)
– Netscape 6.0 (Windows only)
– Safari RSS
ITEM AVAILABILITY
Temporarily Out of Stock / Backordered
Items If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-866-850-9400 and we will be happy to assist you.
Pre-sell Items
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. “Available for shipping in mid-September”) is indicated on the site adjacent to product information and in subsequent communications.
Please note: The actual delivery date of your order depends on the shipping method you select.
